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RETURN & EXCHANGE

    We guarantee to refund or exchange any item you’re not completely happy with, providing you return it to us in an unused and sellable condition within 14 days of the date on your receipt. We aim to process all returns within 7 days of us receiving the goods back in our warehouse. However, please make sure that you fill out your returns form in full before sending it back to us as this will help to avoid any delays with identifying and processing your return.
 

    Returns

        Returning an item couldn’t be easier! Simply fill out the returns form you received with your order, repackage the items with the form and take them to your local post office. Please retain the receipt that they give you, as this is your proof of postage. Make sure your items are secure and properly labelled to ensure they get back to us safely. If you’re returning footwear, please don’t attach the returns label or any sticky tape to the footwear box as your return won’t be accepted. You will be responsible for the cost of returning the items to us.

    Exchanges

        Got the wrong size? Picked the wrong colour? Don’t worry, you can exchange for something else by filling out the exchange section of our returns form and sending everything back by post. If there’s a price difference between what you purchased originally and the exchange product, we’ll either refund the difference or give you a phonecall to take the additional payment.

        If you are satisfied with our products, we will be happy to provide you with return and exchange service, however, before you apply to return or exchange, please make sure that the products meet the following tips:

          * All returned items must never been used and in new condition.

          * All returned packages must be insured.

          * We only accept exchanges for new and never used items with all accessories and packing.

          * All items can be sent back within 15 days upon receipt.

          * Please contact our customer service first to obtain the return or exchange address.

    Refunds

        When returning Products which you believe to be faulty, mis-described, damaged or unfit for purpose to the store, or upon receipt when posted back to us, the Products will be examined by our workers. If the Product is found to be faulty, mis-described, damaged or unfit for purpose, we will refund you in full for the price of the Product, including any applicable delivery charges paid by you. We will also refund any reasonable costs you incur in returning the Products to us.

        If you’d like a refund, these will be given at the original purchase price (excluding initial delivery charge) and made to your original method of payment. On rare occasions, some refunds may take longer than expected to process, however all refunds will be processed within 30 working days. Once your Order has been refunded you will receive notification via email.

    We have professional and friendly customer service with you, shop with confidence.